InterceptEFT values its customers´ opinions...

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... and has started an in-house call center to solicit feedback from its current customers. The InterceptEFT call center identifies a random sampling of clientele, and surveys those customers about the billing system, the reports available online, customer service, processing hours and the overall value of InterceptEFT´s services.

What are we finding out?

  • 99.5% report that InterceptEFT is meeting their expectations
  • 96.4% say it is easy to contact staff at InterceptEFT

This is what our customers have to say:

“ Intercept EFT, has truly been a blessing to my business. A little over two years ago I started my Payroll Service Bureau with "zero" clients. It was not easy for me to line up a banking relationship to handle my direct deposits and billing requirements. InterceptEFT was willing to help me get started and has been by my side, helping me grow every step of the way.”
Elaine Aube
President
Access Payroll Services of N.E. LLC
“ We use Intercept EFT for direct deposit on three of our CBS clients. We have found the website easy to navigate, the employees have always been helpful when we have questions, and the cost of the service is more than reasonable. We especially appreciate the extra effort InterceptEFT puts into internet security.”
Dorene
Suncoast Endoscopy of Sarasota, LLC
Sarasota, FL
“ Our Company is very pleased with the customer service that we receive. We always have a quick response. Thank you.”
Jen
All Things Business
“ Intercept has helped us take our business to the "next level." We used to try to collect all of our members´ payments over-the-counter each month which resulted in lost revenue and high payroll. We have streamlined our billing which saves so much time and money! We now easily collect our members´ payments in one lump sum which gets deposited directly into our account each month! Intercept´s customer service is second to none! They are ready to help in any way, shape, and form when we need them!”
Barb Kloeckner
Total Balance Fitness
Fargo, ND
“ InterceptEFT makes ACH transacting simple, easy and safe to use. Training on their system takes under 5 minutes. The reference manual is the most user friendly manual I have yet to work with. When I do need customer service, I am always greeted by a friendly, knowledgeable and more importantly helpful support staff. The online login system is a unique double layered system that ensures top security and peace of mind.”
Elaine Aube
President
Access Payroll Services of N.E. LLC
“ InterceptEFT has been a great credit card provider. They were able to break down our previous provider´s bills and determine how much money they could save us. The transition went smoothly, and their online services have really made my life much more simple with their detailed statements. InterceptEFT would be a great addition for any company.”
Brett L Longtin
Controller-CPA
ByteSpeed, LLC.
“ We have found Intercept to be very user friendly. Customer service surpasses other programs we have. They are courteous, patient and quick to respond back if the answer is not right at their "fingertips". We would recommend it to anyone.”
Nancy
Quinn & Co
“ By processing all our ACH and direct payment transactions, InterceptEFT helps us run our business more smoothly. The staff is smart, flexible and willing to go the extra mile to help us. We cannot find a company more responsive to our needs.”
Mike Landy
National Opportunities
“ We appreciate the prompt confirmation reports and quick response to inquiries. InterceptEFT combines leading-edge technology with wonderful customer service!”
Michelle Wells-Nagamine
Hawaii Payroll
“ Great Staff! Always Helpful!”
“ The system is easier to use than others out there.”
“ I am very satisfied with Intercept!”
“ Intercept is part of the reason why we are so profitable. They are great to work with!”
“ They are great about helping out with problems and always finding someone who has the answer.”
“ Very good about returning phone calls!”
“ The best decision we ever made was the move to you (InterceptEFT). We have always gotten exceptional service whenever I have needed to contact Intercept.”
“ I love the fact that when I call, no matter who it is that I talk with, they treat me as if I am the only customer that Intercept has. It's nice to do business with personable employees.”
“ I have referred several people to Intercept in the past and I will continue to do so. Everyone is so helpful and nice whenever I call.”
“ I like everything about Intercept from the software to the staff and everything in between!”

Updated 11/07/2007