April 2020In this issue:
- Kotapay’s Response to the Coronavirus
- Data Security
- Helpful Resources
- Changes to Client Agreements
- Todd Richardson is Sales Manager
- CARES Act Paycheck Protection Program
- Holiday Hours
Did you know?The majority of cyber-attacks are started with a phishing email. The best ways to avoid phishing attacks are to never click unknown links and to never send sensitive information that has been requested via email.
Customer Support TipsChanging client account numbers can be done via the online form found on the Agreements page.
ACH RulesStay up-to-date with the most current NACHA Rules. The NACHA Rules are available for FREE online by simply setting up a Basic User account. Click here.
Kotapay’s Response to the Coronavirus
Kotapay is committed to providing you with the services you’ve come to expect and rely upon. We realize the critical and important role that Kotapay plays in processing transactions for you and your clients. We have taken the necessary steps to ensure there is no interruption in processing while we continue to practice social distancing.
During this uncertain time, make sure you know your customer and mitigate risk when processing payroll for your clients. Please read our blog post here to learn ways to mitigate risk and an additional processing window available to ensure good funds.
We are monitoring the situation closely and keeping in contact with State and Federal officials for guidance. Please reach out if you have any questions or concerns.
Due to the highly sensitive nature of the information you send to Kotapay and given the uncertain times right now, having a data security policy is more important than ever. Nacha also requires all participants in the ACH network to adhere to data security standards. Kotapay is required to ensure our customers are also adhering to these standards.
|Did you know? The Kotapay Help Center is available on our secure website by clicking ‘Help’ on the top right of the screen. Here you will find various resources as well as videos. Be sure to check it out!|
Changes to Client Agreements
The Company Authorization Agreement has been updated so please be sure that you are either using e-Contracts through DocuSign or are always using the version from our website dated 3/2020. Older versions of this agreement will no longer be accepted after July 1st, 2020.
Todd Richardson has been promoted to Sales Manager
Todd has been with Kotapay for 10 years and has spent the duration of that time on the Kotapay Sales Team. Todd’s experience, reputation and industry knowledge will be a driving force for Kotapay’s future growth. Please join us in congratulating Todd!
CARES Act Paycheck Protection Program
As a Division of First International Bank & Trust, Kotapay is a participating lender in the CARES Act Paycheck Protection Program. If you would like to receive more information on how we can assist you with this program, please reach out to Jim Haug at email@example.com.
Upcoming Holiday Hours and Non-Processing Days
|Monday, May 25th||Memorial Day|